Refund & Cancellation Policy

We want you to be happy with your ads. This policy explains when and how you can get a refund for orders placed through Marquee.

Free first order

Your first order is free, so there is nothing to refund on it. If you’re not happy with a free order, simply send a new product and try again.

When you can request a refund

For paid orders, you can request a refund if something went wrong with your ad — for example, the result has a clear quality problem or does not reflect your product. Because each ad is generated specifically for you using AI, refunds are reviewed on a case-by-case basis.

How to request a refund

1. After your ads are delivered, tap “Request refund” in the WhatsApp chat.
2. Tell us what went wrong — you can send a text message or a voice note.
3. Our team reviews every request manually and replies with a decision, usually within 24 hours.

If your refund is approved

Approved refunds are returned to your original payment method via Razorpay. Refunds typically reach your account within 5–7 business days, depending on your bank.

If your refund is declined

If we’re unable to approve a refund, we’ll explain why. If you’d like to discuss the decision, you can reach our support team and we’ll be happy to help.

Cancellations

Orders are generated within minutes of payment, so an order cannot be cancelled once generation has started. If you have not yet paid, simply do not complete the payment and no charge will be made.

Contact

For any refund questions, email mayankgoel214@gmail.com or message us on WhatsApp.